Rules — The Pokies 114

Introduction and scope

Welcome to the official Rules page for The Pokies 114. This document explains the terms, obligations and operating procedures that apply when you use our gaming services. These rules apply to all activity on The Pokies 114 platform accessed via desktop, mobile and other internet-enabled devices. By registering an account and using our services you agree to be bound by these rules. We recommend you read this page carefully — our tests and customer cases show that most account or payment issues stem from misunderstandings of these rules.

Our company (registration number 3-102-841524), established in 2021 and based in Costa Rica, operates a player-focused platform delivering slots, table games and sports betting. We maintain operational standards consistent with applicable oversight and industry best practice and where relevant we cooperate with recognised regulatory bodies including PAGCOR. The explanations below reflect both legal requirements and the practical steps we take to keep the service fair, secure and enjoyable.

Quick summary

General terms

These general terms set out how we operate the service and what we expect from players. They are legally binding between you and The Pokies 114 from the moment you complete registration. If you do not accept any part of these terms you must not use our services.

1. Acceptance: Registering an account indicates your acceptance of the rules and all related policies posted on our platform.
2. Eligibility: You may only use The Pokies 114 if you are legally permitted to gamble in your jurisdiction and you are at or above the legal age for gambling where you live.
3. Accuracy of information: All personal details you provide must be accurate and kept up to date. You agree to inform us immediately of any changes.
4. Changes to the rules: We may update these rules, promotional terms and operational processes. We publish changes on the platform and will endeavour to notify affected players where appropriate. Continued use after a change constitutes acceptance.
5. Liability: Gambling involves risk. You accept that neither The Pokies 114 nor its staff are responsible for losses arising from your play, except where lawfully required to do so.
6. Lawful use: You must not use our services for any unlawful purpose, including money laundering, fraud or other criminal behaviour.
7. Fair play: Attempts to manipulate games or systems, including the use of bots, collusion or devices to automate play, are strictly prohibited and will result in account action.

Who can play — Eligibility and geographic restrictions

Before you create an account you should ensure that online gambling is permitted where you live. It is your responsibility to determine whether your access to The Pokies 114 is permitted under local law. When we accept accounts, we do so on the basis of the information you provide — we reserve the right to refuse registration or close accounts where a jurisdiction or eligibility rule is not met.

We may enforce geographic restrictions using IP checks, geolocation tools and other measures. If you are temporarily located in a banned jurisdiction you must not attempt to bypass our controls. In our testing of geolocation measures, we have found that the majority of genuine players are correctly identified by our systems; circumvention attempts often lead to account suspension and forfeiture of funds.

Opening and maintaining your account

How you create and manage your account matters. The following points explain what we require and how we operate account checks.

1. Registration: You must provide full legal name, date of birth, contact details and any other information requested when creating an account.
2. Verification: We may ask for identity documents (passport, driving licence), proof of address (utility bill, bank statement) and any other documentation reasonably required to comply with anti-money laundering (AML) and know-your-customer (KYC) obligations.
3. One account rule: Only one primary account is permitted per player. Multiple accounts for the same person are not allowed unless approved by us in writing.
4. Account security: You must keep your password secure and notify us immediately if you suspect unauthorised access. We will not be liable for losses due to compromised credentials where the compromise is caused by you.
5. Account closure: You may request closure of your account at any time. We may also suspend or close accounts for suspected breaches of the rules.

Deposits — how they work

We accept a range of deposit methods. When you deposit, the funds will appear in your The Pokies 114 account after the relevant payment provider confirms the transfer. Processing times vary by provider and country. In our experience, most modern e-payments are credited instantly while some bank transfers can take one or more business days.

Note: The playthrough multiplier is an operational control we use to reduce AML risk and to ensure fairness where promotions apply. When assessing withdrawals we reference the deposit history and may require you to play through certain deposits before permitting a payout.

Withdrawals — timing, checks and returns

Withdrawing winnings is a priority for players and for us. We process withdrawal requests as quickly as possible but several practical checks are performed before releasing funds.

1. Verification: Most withdrawal requests require identity and sometimes source-of-funds documents. We will tell you what we need; delays in providing documents will delay the payment.
2. Processing times: Once approved by us, withdrawals are sent to your nominated payment provider. Typical times observed in our tests are: electronic wallets within 24–48 hours, cards within 2–7 business days, and bank transfers within 3–10 business days subject to the bank.
3. Playthrough conditions: Where playthrough conditions apply to deposits (for example, 1x for PayID or 3x for cards), you must meet those conditions before withdrawals are processed. If you withdraw funds prior to meeting playthrough requirements, the request may be delayed or declined.
4. Rejected payments: If a payment is rejected by your financial institution and funds return to us, we will contact you to arrange an alternative method. We are not responsible for fees charged by banks or intermediaries.
5. Limits and thresholds: Withdrawals may be subject to minimum and maximum limits and verification holds. Large or unusual withdrawals may be subject to enhanced checks.

Bonuses, promotions and wagering rules

Promotions and bonuses are popular features on our platform. They are intended to provide value and entertainment, but they come with conditions designed to protect the integrity of the platform and to comply with regulatory obligations.

Common conditions you should note:

• Eligibility: Some offers are only available to players in specific countries or who meet certain account conditions.
• Game eligibility: Certain games may be excluded from bonus wagering or may contribute at a reduced rate against playthrough requirements.
• Wagering requirements: Bonuses normally require a number of plays (x times) before funds become withdrawable. Example: a deposit bonus may need 20x the bonus amount in wagering.
• Prohibited strategies: Using strategies or playing patterns designed specifically to exploit a bonus (for example, guaranteed hedging across outcomes while a bonus is active) is prohibited. We monitor game play for suspicious patterns; if we determine bonus abuse has occurred we will void related winnings.
• Multiple accounts and duplicate claims: Claiming the same promotion via multiple accounts is prohibited and will result in forfeiture of bonus funds and related winnings.
• Promotion changes: We reserve the right to modify or cancel promotions. Winnings from promotions that are subsequently cancelled may be voided if the cancellation is due to breach or manipulation.

Game integrity, malfunctions and corrections

We partner with industry-standard game providers and use certified random number generators (RNG) to ensure fairness. However, technical faults can occur. When a game malfunction happens we have the right to correct results, void bets or reverse payouts where appropriate.

What you can expect from us when a malfunction is identified:

1. Investigation: We will investigate the issue with our providers and take interim steps to protect players and system integrity.
2. Outcome: If a malfunction has materially affected results we will cancel the affected game round(s) and may refund or adjust player balances as appropriate. We will not be obligated to pay out wins that arose from an obvious malfunction.
3. Timeframes: Complex incidents may require time to investigate. We will keep players informed through our support channels and resolve issues as soon as reasonably practicable.

Security and protection of personal data

We take the security of player funds and personal information seriously. The Pokies 114 uses industry-standard technical and organisational safeguards including secure connections and encrypted storage where appropriate.

Key points about data and security:

• We collect only the personal information necessary to operate your account, validate identity and comply with legal obligations.
• We use information to process deposits and withdrawals, prevent fraud and meet AML and KYC requirements.
• We may share information with service providers, payment processors and regulators where required. We do not sell your personal information.
• If you suspect unauthorised access to your account, contact support immediately. Our investigations have shown that timely reporting significantly reduces loss and speeds resolution.

Responsible gambling

Gambling should be entertainment. If it stops being that, we provide a range of self-help and account tools to help you take control.

Tools and measures available:

• Deposit limits: Set daily, weekly or monthly deposit caps.
• Loss limits and stake limits: Restrict the amounts you are able to stake or lose in a defined period.
• Session reminders: Configure alerts to notify you how long you have been playing.
• Self-exclusion: Temporarily or permanently close your account to prevent further gambling activity.
• Cooling-off periods: Short breaks you can set on your account to prevent impulsive play.

We encourage players to use these tools and to seek independent support where needed. If you request account limits or self-exclusion, we will enforce them and provide information about external support organisations. Our internal experience shows that proactive use of limits reduces account disputes and improves long-term player wellbeing.

Prohibited conduct, fraud and collusion

To protect players and the platform we enforce a strict policy against conduct that attempts to undermine fair play or the safety of funds.

1. Bots and automation: The use of any automated software to place bets, spin games or interact with the platform is prohibited.
2. Collusion: Any attempt by two or more players to coordinate betting to gain unfair advantage will result in account suspension and forfeiture of winnings.
3. Chargebacks and reversal attempts: Initiating chargebacks for legitimate wagers is prohibited and may lead to account action and legal referral.
4. False information: Providing false identification or misleading documents during KYC is a breach and will lead to account closure.

Breaches, account suspension and termination

If we reasonably suspect a breach of these rules we will take one or more of the following actions depending on seriousness and evidence:

• Temporary suspension of account access while we investigate.
• Withholding of withdrawals pending the results of verification checks.
• Cancellation of wagers, voiding of bets or reversal of payments where manipulation is identified.
• Permanent account closure where serious or repeated breaches occur, with confiscation of funds if required by law or if we can demonstrate fraudulent activity.

We will notify you of the outcome of any investigation. If you disagree with a decision you may raise a dispute with our customer support and we will provide a formal review. If disputes remain unresolved we will explain next steps, which may include independent dispute resolution where available.

How disputes are handled and applicable law

Our priority is to resolve disputes quickly and transparently. If you have a complaint:

1. Contact our customer support via the platform and provide full details of the issue.
2. We will acknowledge your complaint and aim to resolve it within our stated timescales. Complex cases may require more time.
3. If you remain unsatisfied after our internal process we will advise you on escalation routes, including any available independent dispute resolution bodies relevant to your jurisdiction.

These rules are governed by the terms and conditions specific to the service and by applicable laws. In cases where legal provisions conflict between jurisdictions, we will comply with mandatory local requirements and where possible we will explain the practical implications for players.

Changes to these rules

We review our policies and rules periodically to reflect regulatory developments, business needs and customer feedback. When changes are made we publish updated rules on this page and, where appropriate, notify affected players by email or platform notification. Continued use of the service after an update indicates acceptance of the new rules.

Contacting us

If you need assistance with verification, withdrawal queries, account security or to escalate a complaint, contact our customer support through the platform. When contacting support please include your account identifier and as much relevant detail as possible to help us resolve your request promptly. In our experience, including supporting screenshots and transaction IDs reduces resolution time significantly.

Final notes from our team

We designed these rules to be clear and fair. From our testing and daily operations we have found that transparency helps players avoid avoidable delays and misunderstandings. Keep your account details up to date, use the available responsible gaming tools and contact support early if you see anything unexpected. The Pokies 114 is committed to providing a secure, fair and enjoyable gaming experience and we will continue to refine these rules to protect players and the integrity of the platform.

Last reviewed: 2025. If you have questions about how these rules apply to you, please reach out to customer support for personalised assistance.